Refund & Cancellation

Cancellation Policy

Effective Date: 01 April 2026
Last Updated: 01 April 2026

This Cancellation Policy applies to online registrations, programme participation, training enrolments, advisory bookings, and other fee-based services booked through qaforum.in.

3.1 User-initiated cancellation

• Cancellation requests must be submitted in writing by email or through the official contact channel mentioned on the website.
• A cancellation request is treated as received only when acknowledged by QAF.
• Requests should mention the participant name, organization name, invoice/order number, programme name, payment amount, and reason for cancellation.

3.2 Timelines

QAF may apply different cancellation windows depending on the service category. Suggested website language:

• Before registration closure or before service processing begins: cancellation may be considered subject to administrative deduction.
• After registration closure, dispatch of programme material, activation of user access, allocation of slot, or commencement of service: cancellation may be restricted or denied.
• For time-bound EQAS cycles or scheduled programmes, cancellation after enrolment may not be possible once operational processing has started.

3.3 Cancellation by QAF

QAF reserves the right to cancel, reschedule, suspend, or modify any programme, event, or service because of low enrolment, operational difficulty, force majeure, legal reasons, technical issues, or other circumstances beyond reasonable control. In such cases, users may be offered rescheduling, credit, or refund as per the applicable refund terms.

3.4 Non-attendance

Failure to attend, participate, submit required material, or use the service after successful registration will normally not be treated as an automatic cancellation and may not qualify for refund.

Refund Policy

Effective Date: 01 April 2026
Last Updated: 01 April 2026

This Refund Policy explains when refund requests may be considered for payments made on qaforum.in.

4.1 General principle

Because many registrations involve administrative processing, scheduling, documentation, portal access, and programme allocation, fees are generally treated as non-refundable once processing begins, unless otherwise stated in writing by QAF.

4.2 Cases where refund may be considered

Refunds may be considered in limited cases such as:

• Duplicate payment for the same registration.
• Excess amount paid by mistake.
• Payment deducted from the user account but order not successfully created, subject to transaction verification.
• Cancellation of programme or service by QAF where no equivalent alternative is accepted by the user.
• Any other case specifically approved by QAF in writing.

4.3 Cases where refund may be declined

Refunds may normally be declined where:

• Incorrect information was submitted by the user.
• The user changes mind after successful registration.
• Delay or failure was caused by user-side non-submission, ineligibility, or non-cooperation.
• Access has already been granted, reports/materials have been issued, or the service cycle has started.
• The request is made after the notified refund window, if any.

4.4 Refund process

• Refund requests must be submitted in writing with transaction proof.
• QAF may ask for bank details, UTR number, payment screenshot, invoice copy, or other proof needed for verification.
• Approved refunds will generally be processed back to the original payment source where feasible, or through bank transfer/other permitted mode.
• Processing timelines may vary depending on verification, bank processing time, and gateway settlement cycles.

4.5 Administrative deductions

QAF may deduct payment gateway charges, bank charges, taxes, document handling charges, or administrative processing fees from any refund, where legally permissible and where such deductions are disclosed.

4.6 Chargebacks and disputes

Users are encouraged to contact QAF before initiating a chargeback or payment dispute with a bank or gateway provider. If a chargeback is initiated for a validly provided service, QAF may suspend the related account or service access until the dispute is resolved.